I tried opening up Disk Utility on my Mac, but it just spins forever trying to mount the external hard drive. It can be read on a Windows laptop (after Windows automatically fixed an error). This update does not work on My Book for Mac, My Passport for Mac or My.When I plug my WD Passport Ultra 4TB external hard drive WDBBKD0040BBK-0A (with 2TB of family photos) into my MacBook Pro it has fast flashing of light and can't be mounted. So I don't know what fixed it exactly.I shutdown the PC and connect My Cloud with only the mini board network cable.I tried changing the Mac laptop, changing the USB cord, same problem.I then plugged in my WD hard drive to a Windows laptop. Ever since that my WD hard drive has the flashing problem and can't be mounted on my Mac. The battery ran out.When I charged up my Mac again it says that the disk was not ejected properly. I was not actively reading or writing to the external hard drive, but it did have a list of directories open (no individual photo files, but just the directory names).
![]() How Yo Set Up My Passport And Windows Free Software ProgramIt should be fairly obvious which one it is. Go over the list very carefully and select your external drive. Be extremely careful, do not tamper with the internal drives. When it opens you should see a column on the left with all your disks listed there.As you can see, this column has both internal and external drives listed there. There might be a volume mounting error or a format error, which can be fixed by using a function in disk utility called "first aid".On your Mac, spotlight search for disk utility. (I have copied the photos out to a new drive on a Windows machine.) Because if it is something that happens with the same frequency in all drives, shouldn't I just fix it?What is the best free software program on Windows that might potentially fix my problem? Mac programs are good too if they can actually access it since my Mac can't even mount it.As you have backed up the photos on the windows machine, you should try to use disk utility to fix your drive.![]() You see the output The volume "diskname" appears to be OK., but the problem still isn't fixed Next, click on repair.While doing this, please make sure no one yanks the cable out because that will be very, very bad. In the case of this, click on verify the disk. Click and let the magic happen! If it doesn't start right away, you may have a different version of macOS. A self explanatory button placed towards the start of the row on the top says first aid. If not, you can look at the storage capacity and check if it matches with your disk's (here, 4TB).Next you need to run first aid. Mac screen capture for windowsYou could also try reformatting the disk, the steps for which I can edit in method looks promising too. Problems were found, but Disk First Aid cannot repair them.Then you can try to install and use DiskWarrior or try other solutions given on this thread.
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